Shipping policy

All in stock items are dispatched within 1-2 working days - unless otherwise noted as made to order. Made to order items will have estimated dispatch times clearly listed on the product page- if you are unsure of delivery times or would like to request a rush order please contact us before placing the order by emailing helen@floraandthefox.com
Dispatch and delivery times may be extended during certain times of the year but this will be noted on our homepage.

Delivery times UK
Delivery estimates vary depending on the service you select at checkout.
We offer upgradeMonday options for faster delivery. Please note delivery times are estimates and not guaranteed.
Next Working day service is provided through Royal Mail Special Delivery and cannot be delivered without a signature please consider this when providing a delivery address. This service offers a delivery guarantee and the shipping costs will be refunded if they fail to meet the delivery time.
Next working day orders must be placed before 12 noon Monday to Friday for same day dispatch. This service may be unavailable during holiday closures which will be clearly announced on the homepage.
We are not responsible for any losses incurred due to late delivery of orders.

Delivery times for international orders
International delivery times will vary and are outside of our control most orders arrive within 2 weeks but some may take up to 4 weeks. Delivery times can be impacted by severe weather, carrier issues and customs wait times.
During the festive period delivery times may extend to up to 6 weeks.
International delivery times can not be guaranteed.
 
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Parcels returned due to unpaid customs charges will incur a restocking fee of 20%.

For US customers tariffs are calculated and charged at checkout and will be paid in advance through the shipping company Delivery Duty Paid service and no further charges should apply on arrival.